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Privacy Policy for Katialla.com
Last Updated: 10.10.2025
This Privacy Policy describes how Katialla (the “Site,” “we,” “us,” or “our“) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from Katialla.com.
Who We Are
Our website address is: katialla.com.
Katialla is an online Lebanese brand dedicated to providing premium nail and skin care products.
If you have any questions or requests regarding your data, you can contact us at: privacy@katialla.com.
What Personal Information We Collect
We collect various types of information to process your orders, provide customer support, and improve your shopping experience.
A. Information You Provide Directly
This information is collected during the checkout process, account registration, or when you sign up for our newsletter:
- Contact & Account Data: Your Full Name, Email Address, and Phone Number.
- Order & Shipping Data: Your Shipping Address and Billing Address.
- Communications Data: Any information you provide when contacting us via email, phone, or comments.
B. Information Collected Automatically (Cookies and Analytics)
We use standard technologies to collect information automatically when you browse our website.
- Cookies: Small data files placed on your device or computer that often include an anonymous unique identifier. We use cookies for essential site functions, such as keeping you logged in and managing your shopping cart. (See Section 4 for more details.)
- Google Analytics: We use Google Analytics to understand how our customers navigate and interact with the Site. This service may track data such as your IP address, web browser, device type, and which pages you visit. This helps us optimize our website performance and content.
- Spam Detection: We collect your IP address and browser user agent to detect and prevent spam or unauthorized access.
How We Use Your Personal Information
We use your personal information for the following purposes:
- Fulfilling Orders: To process and manage your purchases, including confirming your order, processing cash on delivery, arranging shipping, and providing you with invoices or order confirmations.
- Customer Support: To communicate with you regarding your account, orders, returns, or any inquiries you submit.
- Marketing & Newsletters: If you opt-in, we will use your email address to send you our newsletter and promotional updates about new products and special offers via services like Klaviyo.
- Security & Legal Compliance: To detect and prevent fraudulent transactions, protect the security of our Site, and comply with any applicable legal obligations.
- Website Improvement: To analyze how you use our website (via Google Analytics) to improve our product offerings, website design, and overall customer experience.
Cookies
| Type of Cookie | Purpose | Duration |
| Login Cookies | Keep you logged in after authentication | 2 days |
| Session Cookies | Manage your cart and preferences | Session duration |
| Comment Cookies | Save your name/email for next comment | 1 year |
| Analytics Cookies | Help analyze traffic and usage | Up to 2 years |
Embedded content from other websites
Some pages may include embedded content (e.g., videos, product demos, or articles).
Embedded content from other websites behaves as if you visited those sites directly. These websites may collect data, use cookies, or track your interaction with the embedded content.
Who we share your data with
We do not sell or rent your personal information.
However, we may share necessary data with:
- Shipping providers to deliver your order.
- Payment processors (if credit card payments are added in the future).
- Email marketing services (only if you opt in to newsletters).
- Analytics providers such as Google Analytics, to help improve website performance.
If you request a password reset, your IP address may be included in the reset email for security purposes.
How long we retain your data
- Orders & Accounts: Information related to your orders and accounts is stored as long as needed for administrative, legal, or tax purposes.
- Comments: If you leave a comment, it and its metadata are retained indefinitely to recognize and approve follow-ups automatically.
- User Accounts: Registered users can see, edit, or delete their information anytime (except for their username).
- Guest Checkout: Data provided during guest checkout is stored only as long as required to complete and verify the order.
What rights you have over your data
You have the right to:
- Request a copy of the personal data we hold about you.
- Request correction or deletion of your data (except where retention is required by law).
- Withdraw consent from receiving marketing communications.
To exercise your rights, contact us at privacy@katialla.com
Where Your Data Is Sent
Visitor comments and form submissions may be checked through automated spam detection services (such as Akismet or WPForms anti-spam).
Data may be stored on secure servers managed by our web hosting provider.
Updates to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page will reflect any changes.
You are encouraged to review this page periodically to stay informed about how we protect your data.
Contact Information
If you have any privacy-related questions, concerns, or requests, please contact: privacy@katialla.com.